Your responsibilities

Provide first- and second-line support for hardware, software, and access issues across the Windows/macOS fleet, resolving or escalating via the ITSM platform.
Prepare, configure, and deploy end-user devices for onboarding, and manage retrieval, wipe, and reset for offboarding, keeping asset records accurate.
Administer and troubleshoot Microsoft 365 workloads hands-on (Exchange Online, Teams, SharePoint, OneDrive), ensuring reliable day-to-day service for end users.
Support Systems Administrators with routine Entra ID and Intune tasks (user/device updates, compliance checks) under supervision, building toward broader administration responsibilities.
Maintain support documentation, knowledge base articles, and recurring-issue logs to drive self-service and process improvement.

Requirements

Must have: Hands-on experience working with Microsoft 365 (admin center, Exchange Online, Teams, SharePoint/OneDrive) in a support or administration capacity.

Experience with PowerShell and Power Platform — particularly Power Automate, and agent creation/management via Copilot Studio.